Aftermarket Support In-House vs Outsource?
Who fixes your electronics when they break or need updates? A lot of businesses have to choose between building their own support crew or hiring outside expertise for aftermarket services. What are services that come after the sale? Aftermarket services are all the things that happen after you sell a product. Your customer bought your product, but now it needs repairs, new software, or new parts. Some of these services are: Help with technical problems and fixing them Repairs and replacements under warranty Providing spare parts Updates and fixes for software Training for end customers on how to utilize the product The question isn't if you need these services. Yes, you do. The true question is whether your staff should take care of them or someone else should. Making Your Own Support Team If you want to keep assistance in-house, you'll need to hire technicians, educate workers, and set up repair shops. You are in charge of every step of the process. The good news? Yo...